Terms and Conditions & Privacy Policy

TrueChance Platform — Unified Edition (covering both candidates and companies)

First: Definitions

For the purposes of this document, the following words and phrases shall have the meanings assigned to each of them, unless the context requires otherwise:

Platform: The TrueChance technology platform with all its digital components.

TrueChance: A Saudi technology platform headquartered in the city of Riyadh, providing AI-based technology services, whose legal entity is a technology establishment registered with the Ministry of Commerce under No. 7054029991.

User: Anyone who uses the platform, including: the job seeker, the talent recruiter, and companies.

Job Seeker: Any individual who registers on the platform with the aim of building their professional profile and participating in AI interviews.

Company: Any entity or organization that uses the platform for the purpose of searching for talent and viewing the available candidate profiles.

Service: AI-based professional interviews, professional profile building, and the talent search engine.

Professional Profile: The profile that is built automatically for the job seeker and includes the data they provided and what was derived from it, without any fixed evaluation attached to the profile.

Vacancy-Specific Evaluation: A temporary evaluation created by the system for the benefit of a specific company based on the requirements of a particular job, which does not modify or reflect on the candidate's main professional profile.

Interview: A voice interview conducted by AI without the use of cameras.

Data: All information provided by the user or generated through the use of the platform, including — but not limited to — voice, text, and behavioral data.

Second: Scope of the Platform and Nature of the Service

TrueChance is a purely technological platform; it is not an employment entity, does not represent an employer, and has no authority to make hiring decisions.
The platform conducts AI-based professional interviews, builds professional profiles automatically, classifies candidates, and issues reports as it deems appropriate.
A candidate's professional profile is built as a presentation and introduction tool and does not include a fixed general evaluation. Evaluations are created independently for each company according to the requirements of its specific vacancy and do not modify the data of the main profile.
Appearances in the search engine depend on the intelligent matching of inputs with the professional profile and are not a guarantee of acceptance or employment.
In the event of a suitable match, companies have the right to contact the job seeker directly to clarify the next steps, if any.
The platform may display some of the job seekers' data or answers to companies if it deems that this enhances their professional presentation.
Companies may post job openings on the platform. Each job post is automatically closed after thirty (30) days from its publication date. The company may reopen it at any time, and reopening consumes credit in the same manner as posting a new job.

Third: Eligibility of Use

Use of the platform is limited to those who are 18 years of age or older.
By using the platform, you acknowledge and warrant that you possess full legal capacity.
The platform has the right to suspend or terminate any account proven to be in violation of this condition without notice.

Fourth: Accounts and Usage

A. Candidate Obligations:
- Providing correct and accurate information.
- Explicit consent to share their data with recruiting companies upon registration and use of the platform.
- Bearing full responsibility for any content or data they provide.
B. Company Obligations:
- Providing correct identifying data upon registration.
- Using candidate data for recruitment and talent acquisition purposes only.
- Not sharing candidate data with external parties.
- Complying with the provisions of this document and the data protection regulations in force in the Kingdom of Saudi Arabia.
C. Prohibitions on All Users:
- Manipulating data or answers.
- Providing misleading or false information.
- Attempting to affect the system in a negative or harmful manner.
- Using the platform for any unlawful purpose.
Any misuse or attempt to circumvent grants TrueChance the right to: immediately suspend the account, delete the data, and permanently ban the user from using the platform.

Fifth: Artificial Intelligence and Disclaimer

The user acknowledges their awareness and explicit consent that:
- All professional profiles are built automatically using artificial intelligence.
- Vacancy-specific evaluations are created for each company independently and do not reflect on or affect the candidate's main profile.
- Results are estimative in nature and may include estimative discrepancies or unintended biases.
- Results are subject to development and improvement based on case studies, market response, and expert consultation.
- TrueChance bears no responsibility for hiring decisions, the rejection or acceptance of any candidate, or any professional or financial impact resulting from the use of the platform.

Sixth: No Warranty and Limitation of Liability

TrueChance does not guarantee obtaining a job, acceptance by any entity, or the accuracy of results, as they are subject to continuous development.
The user acknowledges releasing TrueChance from any legal or financial liability.
It is strictly prohibited to: claim any financial compensation, lost profits, or direct or indirect damages.

Seventh: Fees and Financial Policy

A. Job Seekers:
- The service is available for free if the free package is chosen, which requires scheduling the service delivery.
- The free package includes only: the scheduled interview, professional profile building, and the appearance of the profile in the platform's search engine.
B. Companies:
- Company prices and packages are clarified after direct communication with them.
- Any additional services that may be offered later are subject to separate policies and prices.

Eighth: Data and Privacy Policy

Data Collection: The platform collects — but is not limited to — the following data:
- Voice data.
- Text answers.
- Resume data.
- Behavioral and analytical data.
- Identifying data of registered companies.
Data Ownership:
- All data collected through the platform is the exclusive property of TrueChance.
- By accepting these terms, the user grants TrueChance an irrevocable right to use their data to operate, develop the platform, and train its models.
Data Use: The platform and its owners have the right to use the data for:
- Operating and improving the platform.
- Developing and training artificial intelligence models.
- Nominating candidates to companies.
- Any technical or operational use the platform deems appropriate.
Rules Distinguishing Between Candidates and Companies:
- Fundamental principle: candidate data is shareable with companies upon their consent. Company data is protected and is not shared with other parties.
A. Candidate Data:
- Candidate data is shared with recruiting companies based on the candidate's explicit consent provided upon registration and use of the platform.
- The platform has the right to share the candidate's data with third parties as it deems appropriate for operational and recruitment purposes.
- The candidate has the right to request that their profile stop appearing to companies at any time, without this entailing any obligation on the platform to continue providing the service to them.
B. Company Data:
- The data of registered companies — including identity data and vacancy requirements — is confidential information and is not shared with candidates or third parties.
- The platform does not disclose to any candidate the identity of the companies that have viewed their profile except with the explicit consent of the company.
- Evaluations created by companies based on their specific vacancies remain the property of the company alone and do not reflect on the candidate's main profile.
Retention Period:
- The data retention period is discretionary and subject to the judgment of the management team.
- The user has the right to request the deletion of their data without this entailing any obligation on the platform to continue providing the service.

Ninth: Professional Profile and Evaluations

The professional profile is a presentation and introduction file built automatically based on the candidate's data and interview, and does not in itself contain a fixed general evaluation.
When a candidate's profile appears to a company due to a match with a particular vacancy, the system has the right to create a temporary evaluation specific to that vacancy for the benefit of that company without affecting the main profile.
Each vacancy-specific evaluation is entirely independent; the main professional profile is not modified on its basis, and no other party has access to it.
A candidate who appears to a second company due to a different vacancy is given a new, independent evaluation without any influence from previous evaluations.
Evaluations are an internal analytical tool for companies only — the main professional profiles are not updated and are not affected by any evaluation.

Tenth: Intellectual Property

All intellectual property rights are owned by the TrueChance establishment, including: the models, the reports, everything related to the professional profile, and the classifications.
It is prohibited to: copy the results, resell them, use them outside the platform, or share them without the explicit written consent of TrueChance.

Eleventh: Notifications and Communication

The platform has the right to send notifications and informational, marketing, and advertising messages via email, the platform, or any available means of communication.
A notification is considered effective and in force as soon as it is sent.

Twelfth: Amendments

The platform has the right to amend or update this document at any time without prior notice.
Continued use after the amendment, or failure to object via the official email, is considered explicit and final acceptance.

Thirteenth: Suspension and Termination of Service

TrueChance has the right to temporarily suspend the service, suspend any user's account, or terminate the platform entirely — without bearing any legal or compensatory liability.

Fourteenth: Law and Jurisdiction

This document is subject to the regulations and laws of the Kingdom of Saudi Arabia.
The courts of the city of Riyadh alone have jurisdiction to consider any dispute arising from the use of the platform.

Fifteenth: Acceptance

By using the TrueChance platform — whether you are a job seeker or a company — you acknowledge and agree, with explicit and final consent, to everything contained in this document without exception, including the data-sharing rules set out in Clause Eight.