Privacy Policy|Terms of Service

Terms and Conditions

TrueChance Platform

Legally Binding Preamble

By accessing, using, browsing, registering on, or otherwise interacting with the TrueChance platform, whether directly or indirectly, through any medium or technology, you expressly acknowledge, agree, and confirm that you have fully read, understood, and unconditionally accepted all terms, conditions, policies, disclaimers, and legal obligations set forth in this document.

This document constitutes a legally binding agreement between you (the "User") and TrueChance, and supersedes any prior agreements, understandings, representations, or communications, whether written, oral, implied, or electronic.

If you do not agree to any part of this document, you must immediately cease using the platform.

Section 1: Data Collection – General Framework

  1. By using the Platform, the User provides explicit and informed consent to the collection and processing of Data.
  2. Data collected may include, without limitation:
    • Voice recordings
    • Textual responses
    • Resume and profile data
    • Behavioral and analytical indicators
    • Scores, rankings, and compatibility metrics.
  3. Data may be collected:
    • Directly from the User
    • Automatically through system processes
    • Through derived or inferred analysis.
  4. TrueChance reserves the right to expand the categories of collected Data as the Platform evolves.

Section 2: Data Usage and Processing (Expanded)

  1. TrueChance may use Data for any lawful business, technical, analytical, or operational purpose, including but not limited to:
    • Operating and maintaining the Platform
    • Improving performance and user experience
    • Developing, training, testing, and refining AI models
    • Conducting internal research and analysis
    • Enhancing matching accuracy.
  2. Data usage may involve:
    • Aggregation
    • Anonymization
    • Transformation
    • Reprocessing.
  3. The User acknowledges that:
    • Data-derived outputs are proprietary to TrueChance;
    • No ownership rights are retained by the User over processed Data.
  4. No compensation is due to the User for any Data usage.

Section 3: Data Sharing with Companies

  1. The User expressly authorizes TrueChance to share Data with:
    • Employers
    • Recruiters
    • Talent acquisition entities.
  2. Such sharing is conducted for the purpose of:
    • Talent evaluation
    • Matching
    • Recruitment consideration.
  3. TrueChance shall not be responsible for:
    • How recipient companies store or use Data
    • Their internal privacy or security practices
    • Decisions or actions taken based on the shared Data.
  4. Responsibility for Data protection transfers to the receiving party upon disclosure.

Section 4: Data Sharing with Third Parties

  1. TrueChance may disclose or provide access to Data to third parties, including but not limited to:
    • Cloud infrastructure providers
    • AI and analytics partners
    • Technical vendors
    • Research or development collaborators.
  2. Such disclosures may occur:
    • Within the Kingdom of Saudi Arabia
    • Outside the Kingdom, where deemed necessary.
  3. TrueChance is not obligated to:
    • Identify third parties
    • Notify Users of each disclosure instance.
  4. The User waives any claim arising from third-party Data access or use.

Section 5: Data Storage and Retention

  1. Data is stored using technical and organizational measures selected at TrueChance's discretion.
  2. There is no fixed retention period for Data unless required by law.
  3. Data may be retained:
    • During account activity
    • After account suspension or termination.
  4. TrueChance shall not be liable for:
    • Accidental loss
    • Data corruption
    • System failures affecting stored Data.

Section 6: Data Deletion and Restriction Requests

  1. The User may request:
    • Deletion of Data
    • Restriction of Data visibility to companies.
  2. All requests are subject to:
    • Operational feasibility
    • Technical constraints
    • Legal obligations.
  3. Approval of such requests does not:
    • Guarantee continued service
    • Obligate account reinstatement.
  4. TrueChance retains the right to:
    • Maintain internal copies
    • Retain Data for compliance, analytics, or legal defense purposes.

Section 7: Information Security

  1. TrueChance implements reasonable administrative, technical, and organizational safeguards to protect Data.
  2. However, the User acknowledges that:
    • No system is completely secure
    • Internet-based risks are unavoidable.
  3. TrueChance shall not be liable for:
    • Unauthorized access
    • Data breaches
    • Cyberattacks
    • Security incidents beyond its reasonable control.

Section 8: Comprehensive Disclaimer of Liability

  1. The User expressly acknowledges, agrees, and accepts that the use of the TrueChance Platform is undertaken entirely at the User's own risk, without any warranties, representations, or assurances of any kind, whether express, implied, statutory, or otherwise.
  2. TrueChance, including but not limited to its owners, founders, directors, officers, employees, affiliates, partners, contractors, and service providers, shall not be liable for any consequence arising from:
    • Use or inability to use the Platform
    • Reliance on any output, score, ranking, report, or recommendation generated by the Platform
    • Any hiring, rejection, delay, or decision made by third-party companies
    • Any misunderstanding, misinterpretation, or misuse of the Platform outputs.
  3. The Platform does not provide:
    • Career advice
    • Legal advice
    • Employment guarantees
    • Professional certifications.
  4. Any expectation of outcome formed by the User is deemed unilateral and non-binding on TrueChance.

Section 9: Limitation and Exclusion of Claims

  1. To the fullest extent permitted by applicable law, the User irrevocably waives any right to assert, initiate, or pursue any claim against TrueChance, whether based on:
    • Contract
    • Tort
    • Negligence
    • Strict liability
    • Misrepresentation
    • Statutory violation.
  2. This waiver includes, without limitation, claims for:
    • Direct damages
    • Indirect damages
    • Consequential damages
    • Incidental damages
    • Loss of income or opportunity
    • Emotional or reputational harm.
  3. Under no circumstances shall TrueChance be required to pay any form of compensation, refund, or damages, regardless of the theory of liability asserted.

Section 10: Free Temporary Service Model

  1. The User acknowledges that the Platform currently operates under a temporary free-access model.
  2. The free offering strictly includes:
    • One or more AI-based voice interviews.
    • Inclusion in the automated matching and recommendation process.
  3. The free model does not include:
    • Personalized support
    • Manual review
    • Guaranteed visibility
    • Priority placement
    • Additional analytics or insights.
  4. TrueChance reserves the unrestricted right to:
    • Modify the scope of the free services
    • Introduce paid features
    • Discontinue free access entirely
    at any time and without prior notice.

Section 11: Financial Terms and Non-Refund Policy

  1. The User expressly agrees that:
    • No refunds are offered
    • No credits are issued
    • No financial compensation is granted under any circumstance.
  2. Any future fees, if applicable, shall be:
    • Determined solely by TrueChance
    • Communicated through channels deemed appropriate by the Platform.
  3. Pricing applicable to companies or recruiters shall be:
    • Disclosed only after direct engagement;
    • Governed by separate commercial arrangements.
  4. TrueChance bears no responsibility for:
    • User assumptions regarding pricing;
    • Perceived value or expectations.

Section 12: Data Collection – General Framework

  1. By using the Platform, the User provides explicit and informed consent to the collection and processing of Data.
  2. Data collected may include, without limitation:
    • Voice recordings
    • Textual responses
    • Resume and profile data
    • Behavioral and analytical indicators
    • Scores, rankings, and compatibility metrics.
  3. Data may be collected:
    • Directly from the User
    • Automatically through system processes
    • Through derived or inferred analysis.
  4. TrueChance reserves the right to expand the categories of collected Data as the Platform evolves.

Section 13: Data Usage and Processing (Expanded)

  1. TrueChance may use Data for any lawful business, technical, analytical, or operational purpose, including but not limited to:
    • Operating and maintaining the Platform
    • Improving performance and user experience
    • Developing, training, testing, and refining AI models
    • Conducting internal research and analysis
    • Enhancing matching accuracy.
  2. Data usage may involve:
    • Aggregation
    • Anonymization
    • Transformation
    • Reprocessing.
  3. The User acknowledges that:
    • Data-derived outputs are proprietary to TrueChance;
    • No ownership rights are retained by the User over processed Data.
  4. No compensation is due to the User for any Data usage.

Section 14: Data Sharing with Companies

  1. The User expressly authorizes TrueChance to share Data with:
    • Employers
    • Recruiters
    • Talent acquisition entities.
  2. Such sharing is conducted for the purpose of:
    • Talent evaluation
    • Matching
    • Recruitment consideration.
  3. TrueChance shall not be responsible for:
    • How recipient companies store or use Data
    • Their internal privacy or security practices
    • Decisions or actions taken based on the shared Data.
  4. Responsibility for Data protection transfers to the receiving party upon disclosure.

Section 15: Data Sharing with Third Parties

  1. TrueChance may disclose or provide access to Data to third parties, including but not limited to:
    • Cloud infrastructure providers
    • AI and analytics partners
    • Technical vendors
    • Research or development collaborators.
  2. Such disclosures may occur:
    • Within the Kingdom of Saudi Arabia
    • Outside the Kingdom, where deemed necessary.
  3. TrueChance is not obligated to:
    • Identify third parties
    • Notify Users of each disclosure instance.
  4. The User waives any claim arising from third-party Data access or use.

Section 16: Data Storage and Retention

  1. Data is stored using technical and organizational measures selected at TrueChance's discretion.
  2. There is no fixed retention period for Data unless required by law.
  3. Data may be retained:
    • During account activity
    • After account suspension or termination.
  4. TrueChance shall not be liable for:
    • Accidental loss
    • Data corruption
    • System failures affecting stored Data.

Section 17: Data Deletion and Restriction Requests

  1. The User may request:
    • Deletion of Data
    • Restriction of Data visibility to companies.
  2. All requests are subject to:
    • Operational feasibility
    • Technical constraints
    • Legal obligations.
  3. Approval of such requests does not:
    • Guarantee continued service
    • Obligate account reinstatement.
  4. TrueChance retains the right to:
    • Maintain internal copies
    • Retain Data for compliance, analytics, or legal defense purposes.

Section 18: Information Security

  1. TrueChance implements reasonable administrative, technical, and organizational safeguards to protect Data.
  2. However, the User acknowledges that:
    • No system is completely secure
    • Internet-based risks are unavoidable.
  3. TrueChance shall not be liable for:
    • Unauthorized access
    • Data breaches
    • Cyberattacks
    • Security incidents beyond its reasonable control.

Section 19: Intellectual Property Rights

  1. The User expressly acknowledges and agrees that all intellectual property rights associated with the Platform are the exclusive property of TrueChance, including but not limited to:
    • Software architecture
    • Artificial intelligence models
    • Algorithms and logic structures
    • Evaluation methodologies
    • Scoring systems
    • Reports, analytics, and outputs
    • Databases and compilations
    • Any current or future enhancements, updates, or derivatives.
  2. Nothing in this document shall be construed as granting the User any ownership interest, license, or right—express or implied—in any intellectual property owned or controlled by TrueChance.
  3. All rights not expressly granted are strictly reserved by TrueChance.

Section 20: Prohibition of Copying, Reuse and Redistribution

  1. The User shall not, without prior written authorization from TrueChance:
    • Copy, reproduce, or duplicate any Platform output
    • Resell, sublicense, or commercially exploit any reports or results
    • Use Platform outputs outside the Platform environment
    • Share results with third parties
    • Incorporate outputs into external systems, tools, or processes.
  2. This prohibition applies to:
    • Commercial use
    • Non-commercial use
    • Direct or indirect exploitation.
  3. Any violation constitutes:
    • A material breach of this Agreement
    • An infringement of intellectual property rights
    • Grounds for immediate legal action.

Section 21: Misuse, Abuse and System Manipulation

  1. The following actions are strictly prohibited and shall constitute misuse, abuse, or manipulation of the Platform:
    • Providing false, misleading, or fabricated information
    • Attempting to influence, distort, or manipulate evaluation results
    • Using automated tools, scripts, bots, or third-party software to interfere with Platform operations
    • Creating multiple accounts to bypass restrictions
    • Attempting to access, analyze, reverse-engineer, decompile, or replicate Platform systems or AI logic.
  2. In the event of suspected or confirmed misuse, TrueChance reserves the absolute right to:
    • Suspend or terminate the User's account immediately
    • Delete all associated Data
    • Permanently ban the User from future access
    • Initiate legal proceedings without prior notice.
  3. TrueChance shall bear no liability for actions taken in response to misuse or suspected misuse.

Section 22: Suspension, Termination and Service Discontinuation

  1. TrueChance may, at its sole and absolute discretion:
    • Suspend access to the Platform
    • Restrict functionality
    • Terminate User accounts
    • Discontinue the Platform temporarily or permanently.
  2. Such actions may be taken:
    • With or without cause
    • With or without notice.
  3. No suspension or termination shall entitle the User to:
    • Compensation
    • Refunds
    • Damages
    • Continued access to Data or services.

Section 23: Modifications and Updates to Terms

  1. TrueChance reserves the unrestricted right to:
    • Amend, modify, update, or replace this Agreement
    • Add or remove provisions
    • Change policies or operational rules.
  2. Modifications may take effect immediately upon publication.
  3. Continued use of the Platform after any modification constitutes acceptance of the updated terms. The User waives any right to object to such modifications.

Section 24: Notifications and Communications

  1. TrueChance may communicate with Users through:
    • Email
    • Platform notifications
    • SMS or messaging services
    • Any contact method provided by the User.
  2. All communications shall be deemed legally effective once dispatched, regardless of whether they are read or acknowledged.
  3. The User expressly consents to receiving:
    • Operational communications
    • Informational notices
    • Promotional messages
    • Marketing and advertising messages related to TrueChance.
  4. The User waives any claim related to unsolicited communications, to the extent permitted by law.

Section 25: Force Majeure

  1. TrueChance shall not be liable for any delay, failure, or interruption in service resulting from events beyond its reasonable control, including but not limited to:
    • Natural disasters
    • Power outages
    • Internet or infrastructure failures
    • Governmental actions
    • Pandemics or public health emergencies.
  2. Such events shall not constitute a breach of this Agreement.
  3. The User shall have no right to claim compensation or damages arising from force majeure events.

Section 26: Severability

  1. If any provision of this Agreement is held to be invalid, unlawful, or unenforceable:
    • Such provision shall be severed
    • The remaining provisions shall remain in full force and effect.
  2. The invalidity of any provision shall not affect the enforceability of the rest of the Agreement.

Section 27: No Waiver

  1. Failure or delay by TrueChance to exercise any right shall not constitute a waiver of such right.
  2. Any waiver shall be valid only if:
    • Expressly stated
    • In writing
    • Issued by an authorized representative of TrueChance.

Section 28: Governing Law and Jurisdiction

  1. This Agreement shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
  2. The courts of Riyadh, Saudi Arabia, shall have exclusive jurisdiction over any dispute, claim, or legal action arising out of or related to the Platform or this Agreement.

Section 29: Entire Agreement and Final Acceptance

  1. This document constitutes the entire agreement between the User and TrueChance.
  2. It supersedes all prior agreements, negotiations, representations, or understandings, whether written or oral.
  3. By using the Platform, the User confirms that they:
    • Have read this Agreement in full
    • Understand all provisions
    • Accept all terms without reservation
    • Agree to be legally bound by this Agreement.

FINAL LEGAL NOTICE

Continued access to or use of the TrueChance Platform constitutes irrevocable and unconditional acceptance of all terms, conditions, policies, and disclaimers contained herein.