Privacy Policy|Terms of Service

Terms and Conditions & Privacy Policy

TrueChance Platform — Unified Edition (covering both candidates and companies)

First: Definitions

The Platform: The TrueChance technology platform with all of its digital components.

TrueChance: A Saudi technology platform headquartered in Riyadh, providing AI-based technology services. Its legal entity is a technology establishment registered with the Ministry of Commerce under number 7054029991.

The User: Anyone who uses the Platform, including: the job seeker, the talent recruiter, and companies.

The Job Seeker: Any individual who registers on the Platform in order to build their professional profile and take part in AI interviews.

The Company: Any entity or organization that uses the Platform to search for talent and view the available candidate profiles.

The Service: AI-based professional interviews, professional profile building, the talent search engine, and posting vacancies and applying to them.

The Professional Profile: The profile built automatically for the job seeker, containing the data they provided and what has been derived from it, without any fixed assessment attached to the profile.

The Vacancy-Specific Assessment: A temporary assessment generated by the system for a particular company based on the requirements of a specific job, which does not modify or affect the candidate's main professional profile.

The Interview: A voice interview conducted by AI without the use of cameras.

The Company's Candidate List: The list that appears to the company within its account, comprising the applicants to its vacancy, in addition to the candidates the Platform adds within a dedicated highlighted section.

The Data: All information provided by the User or generated by the use of the Platform, including — but not limited to — voice, text, and behavioral data.

Second: Scope of the Platform and Nature of the Service

  1. TrueChance is a purely technology platform. It is not a recruitment entity, does not represent an employer, and has no authority to make hiring decisions.
  2. The Platform conducts AI-based professional interviews, builds professional profiles automatically, ranks candidates, and issues reports as it deems appropriate.
  3. A candidate's professional profile is built as a presentation and introduction tool and does not include a fixed general assessment. Assessments are created independently for each company according to the requirements of its own vacancy and do not modify the main profile's data.
  4. Appearance in the search engine relies on the intelligent matching of inputs with the professional profile and does not constitute a guarantee of acceptance or employment.
  5. Where a suitable match exists, companies may contact the job seeker directly to clarify the next steps, if any.
  6. The Platform may display some job seekers' data or answers to companies if it considers that doing so strengthens their professional presentation.
  7. Once a company registers on the Platform, its consent is deemed express and final to publish its vacancies within the TrueChance Platform and display them to job seekers, at no additional cost to the company and without the need to obtain further consent for each vacancy separately.
  8. The company has no right whatsoever to object to the display of its vacancies within the Platform, nor to object to the means or scope the Platform chooses to display them.
  9. TrueChance may add candidates from its database to the company's candidate list within a dedicated highlighted section, as the Platform deems appropriate in terms of matching the vacancy's requirements, without this constituting a binding nomination or a guarantee of any kind.
  10. The company has no right to claim ownership of any candidate data, nor to transfer or reuse it beyond the recruitment purpose authorized in this document.
  11. Companies may post jobs on the Platform. A job posting closes automatically thirty (30) days after its publication date, and the company may reopen it at any time. Reopening requires credit, as is required when publishing a new job posting.

Third: Eligibility of Use

  1. Use of the Platform is limited to those aged 18 years and above.
  2. By using the Platform, you acknowledge and warrant that you have full legal capacity.
  3. The Platform may suspend or terminate any account proven to be in breach of this condition without notice.

Fourth: Accounts and Use

  1. A. Candidate Obligations:
    • Provide true and accurate information.
    • Expressly consent to sharing their data with recruiting companies upon registration and use of the Platform.
    • Bear full responsibility for any content or data they provide.
  2. B. Company Obligations:
    • Provide accurate identifying information upon registration.
    • Consent — upon registration — to displaying its vacancies to job seekers within the Platform at no additional cost and with no right to object.
    • Acknowledge that all candidate data is owned by TrueChance, and refrain from claiming ownership of it or any right therein.
    • Use candidate data for recruitment and talent-acquisition purposes only.
    • Not share candidate data with external parties.
    • Comply with the provisions of this document and the data protection regulations in force in the Kingdom of Saudi Arabia.
  3. C. Prohibitions on All Users:
    • Manipulating data or answers.
    • Providing misleading or fake information.
    • Attempting to affect the system in a negative or harmful manner.
    • Using the Platform for any unlawful purpose.
  4. Any misuse or attempted circumvention grants TrueChance the right to: immediately suspend the account, delete the data, and permanently bar the user from using the Platform.
  5. D. Restriction of Purpose of Use:
    • Use of the Platform is limited exclusively to its designated purpose, namely: For companies: searching for talent, recruitment, and hiring for their own vacancies only. And for job seekers: building the professional profile, searching for a job opportunity, and applying to vacancies only.
    • No user may use the Platform, its data, or its outputs for any other purpose, including — but not limited to: marketing, promotion, selling, or commercial offers of any kind; collecting, extracting, or copying candidate or company data (scraping) by any automated or manual means; reselling, renting, or sharing candidate data or the Platform's results or reports with others; recruitment brokerage on behalf of other entities, or using the Platform on behalf of a third party without a written agreement with TrueChance; building competing or derivative databases, products, or services from the Platform's data or outputs; posting fake or non-genuine vacancies, or using the account for research, survey, or training purposes; use for personal or social purposes or any purpose unrelated to recruitment.
    • Right of recourse for compensation: In the event of a breach of any of the foregoing, TrueChance is entitled — in addition to immediately suspending the account, deleting the data, and permanently barring use — to recover from the violator compensation for all material and moral damages resulting from the breach, including damages to the Platform, its data, its reputation, or its relationships with its clients, in addition to any costs, litigation expenses, and fees it incurs.
    • The right to compensation stipulated in this clause does not prejudice any other legal right of TrueChance, including its right to take legal action before the competent authorities in the Kingdom of Saudi Arabia.
    • The cap stipulated in Clause (Sixth/4) applies only to the user's claims against the Platform and does not apply to the Platform's claims against the violating user.
  6. E. Penalty Clause on Collecting or Retaining Candidate Data:
    • Anyone who collects, extracts, copies, or stores candidate data, their professional profiles, or any part thereof — by any automated or manual means — to use it for purposes outside their own direct recruitment, without prior written consent from TrueChance, is deemed to be in breach of these Terms and Conditions.
    • The breach is established by the mere retention of the data outside the Platform in any form whatsoever, whether or not it has been published, shared, or used, and without the need to prove that actual damage has occurred.
    • The violator is obligated to pay an amount of ten thousand Saudi Riyals (SAR 10,000) for each candidate or professional profile proven to have been collected, retained, or used in breach of this clause, calculated per profile separately.
    • This amount is deemed an agreed penalty clause to remedy the presumed damage arising from the breach, and it does not prejudice TrueChance's right to claim additional compensation where actual damage exceeds the value of the penalty, nor its right to take the prescribed legal actions.
    • By way of exception to the foregoing, a registered company may retain the data of candidates who have actually applied to its vacancies or who have appeared in its candidate list, solely for the purpose of its own direct recruitment, for the period necessary to complete the recruitment process, and in compliance with the data protection regulations in force in the Kingdom. This exception lapses as soon as the data is used for any other purpose or shared with others.
    • TrueChance may take whatever technical means it sees fit to detect and prove the breach, including watermarking, access and download logs, and usage patterns. The Platform's electronic records shall be evidence in proving the breach and the number of profiles subject to it.

Fifth: Artificial Intelligence and Disclaimer

  1. The User acknowledges their awareness of, and expressly consents to, the following:
    • All professional profiles are built automatically using artificial intelligence.
    • Vacancy-specific assessments are created independently for each company and are not reflected in, nor do they affect, the candidate's main profile.
    • The results are estimative in nature and may include estimation variances or unintended biases.
    • The results are subject to development and improvement based on case studies, market response, and expert consultation.
    • TrueChance bears no responsibility for hiring decisions, the rejection or acceptance of any candidate, or any professional or financial impact resulting from the use of the Platform.

Sixth: No Warranty and Limitations of Liability

  1. TrueChance does not guarantee obtaining a job, acceptance by any entity, or the accuracy of the results, as they are subject to continuous development.
  2. The User acknowledges the release of TrueChance from any legal or financial liability arising from the use of the Platform or its results.
  3. It is strictly prohibited to claim any lost profits, missed opportunities, or indirect, consequential, or moral damages of any kind.
  4. In all cases and circumstances, without exception, no user — whether a company or an individual — has the right to claim from the Platform, those running it, its owners, or its personnel any financial claims exceeding the total amounts they have actually paid to the Platform, whatever the circumstances or grounds of the claim. This amount is the absolute maximum limit of any obligation on TrueChance. If the user has not paid any amount, no financial obligation whatsoever falls on the Platform.

Seventh: Fees and Financial Policy

  1. A. Job Seekers:
    • The Free Package: Available to all job seekers, and includes: one AI interview per month (subject to available scheduling); applying to the vacancies available on the Platform completely free of charge and without any fees; and building the professional profile and its appearance in the Platform's search engine.
    • The Paid Package: An optional, non-mandatory monthly subscription. Its services, benefits, and limits are set out for the user within their account on the Platform, and the Platform may modify its components or prices at any time.
    • Refund Policy: All amounts paid are absolutely non-refundable under any circumstances, whether the service was used in full, in part, or not at all, and whether the subscription was cancelled or the account deleted or suspended.
  2. B. Companies:
    • Company prices and packages are clarified after direct contact with the company.
    • No additional fees are imposed on the company for displaying its vacancies to job seekers within the Platform.
    • Any additional services that may later be offered are subject to separate policies and prices.
    • Amounts and credits paid by companies are non-refundable.

Eighth: Data and Privacy Policy

  1. Data Collection: The Platform collects — but is not limited to — the following data:
    • Voice data.
    • Text answers.
    • Résumé data.
    • Behavioral and analytical data.
    • Identifying data of registered companies.
  2. Data Ownership:
    • All data collected via the Platform is the exclusive property of TrueChance.
    • By accepting these Terms, the User grants TrueChance an irrevocable right to use their data to operate and develop the Platform and train its models.
    • No company has the right to claim ownership of candidate data or any part thereof, nor any exclusive right therein, regardless of the source of its access to it or any fees it has paid to the Platform.
  3. Data Use: The Platform and its owners may use the data for:
    • Operating and improving the Platform.
    • Developing and training AI models.
    • Nominating candidates to companies.
    • Any technical or operational use the Platform deems appropriate.
  4. Rules Distinguishing Between Candidates and Companies:
    • Core principle: Candidate data is shareable with companies with their consent. Company data is protected and is not shared with other parties.
  5. A. Candidate Data:
    • Candidate data is shared with recruiting companies based on the candidate's express consent given upon registration and use of the Platform.
    • The Platform may share the candidate's data with third parties as it deems appropriate for operational and talent-acquisition purposes.
    • The Platform may add the candidate to any company's candidate list within the dedicated highlighted section whenever it identifies a match with the vacancy.
    • The candidate may request to stop their profile from appearing to companies at any time, without this creating any obligation on the Platform to continue providing the service to them, and without any right to a refund of any amounts paid.
  6. B. Company Data:
    • Registered companies' data — including identity data and vacancy requirements — is confidential information and is not shared with third parties.
    • This does not include published vacancies, which are by their nature displayed to job seekers within the Platform pursuant to Clause (Second).
    • The Platform does not disclose to any candidate the identity of the companies that have viewed their profile except with the company's express consent.
    • Assessments created by companies based on their own vacancies remain the sole property of the company and are not reflected in the candidate's main profile.
  7. Retention Period:
    • The data retention period is discretionary and subject to the management team's discretion.
    • The User may request the deletion of their data without this creating any obligation on the Platform to continue providing the service, and without any right to a refund of any amounts paid.

Ninth: Professional Profile and Assessments

  1. The professional profile is a presentation and introduction profile built automatically based on the candidate's data and interview, and does not in itself contain a fixed general assessment.
  2. When a candidate's profile appears to a company due to a match with a specific vacancy, the system may create a temporary assessment specific to that vacancy for that company without affecting the main profile.
  3. Each vacancy-specific assessment is entirely independent; the main professional profile is not modified on its basis, and no other party has access to it.
  4. A candidate who appears to a second company due to a different vacancy is given a new, independent assessment without any influence from previous assessments.
  5. Assessments are an internal analytical tool for companies only — the main professional profiles are not updated by, and are not affected by, any assessment.

Tenth: Intellectual Property

  1. All intellectual property rights are owned by the TrueChance establishment, including: the models, the reports, everything related to the professional profile, and the classifications.
  2. It is prohibited to: copy the results, resell them, use them outside the Platform, or share them without express written consent from TrueChance.

Eleventh: Notifications and Communication

  1. The Platform may send notifications and informational, marketing, and advertising messages via email, the Platform, or any available means of communication.
  2. A notification is deemed effective and to produce its effects as soon as it is sent.

Twelfth: Amendments

  1. TrueChance may amend or update this document — in whole or in part — at any time and without the need for prior notice.
  2. The User is deemed to have expressly and conclusively agreed to the amended version as long as they continue to use the Platform or have not permanently deleted their account.
  3. No objection to the amendments is recognized unless it is accompanied by permanent deletion of the account, and deletion does not entail any right to a refund of any amounts paid.
  4. The version published on the Platform is the version in force and applicable at any time.

Thirteenth: Suspension and Termination of Service

  1. TrueChance may temporarily suspend the service, suspend any user's account, or terminate the Platform entirely — without bearing any legal or compensatory liability, and without any right to a refund of any amounts paid.

Fourteenth: Governing Law and Jurisdiction

  1. This document is governed by the laws and regulations of the Kingdom of Saudi Arabia.
  2. The courts of the city of Riyadh alone have jurisdiction to hear any dispute arising from the use of the Platform.

Fifteenth: Acceptance

By using the TrueChance Platform — whether as a job seeker or a company — you acknowledge and expressly and conclusively agree to everything set out in this document without exception, including: the rules on displaying vacancies and adding candidates set out in Clause (Second); the rules on data sharing and ownership set out in Clause (Eighth); the no-refund policy set out in Clause (Seventh); the limitations of liability set out in Clause (Sixth); the restriction of purpose of use and the right of recourse for compensation set out in Clause (Fourth/D); and the penalty clause set out in Clause (Fourth/E).